Privacy Policy
Last updated: February 1, 2026
1. Information We Collect
When you create an account, we collect your name, email address, and billing information. When you use our services, we automatically collect usage data including IP addresses, browser type, device information, and interaction logs. We also collect data related to the monitors you configure, such as endpoint URLs, response times, and uptime metrics.
2. How We Use Your Information
We use the information we collect to provide and maintain our monitoring services, process transactions, send service-related notifications, improve our platform, and respond to support requests. We may also use aggregated, anonymized data to analyze usage trends and improve our products. We will never sell your personal information to third parties.
3. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.3) and at rest (AES-256). Access to production systems is restricted to authorized personnel with multi-factor authentication. We conduct regular security audits and penetration testing. While no method of transmission over the internet is completely secure, we strive to protect your personal information using commercially acceptable means.
4. Cookies and Tracking
We use essential cookies to maintain your session and authentication state. We also use analytics cookies to understand how users interact with our platform. You can control cookie preferences through your browser settings. We do not use cookies for advertising purposes. Our analytics data is processed in aggregate and cannot be used to identify individual users.
5. Third-Party Services
We use third-party services for payment processing (Stripe), email delivery, and infrastructure hosting. These providers have access only to the information necessary to perform their functions and are contractually obligated to protect your data. We do not share your monitoring data or endpoint information with any third party.
6. Data Retention
We retain your account information for as long as your account is active. Monitoring data is retained according to your plan (7 days for Free, 90 days for Pro, 1 year for Business). When you delete your account, we remove your personal data within 30 days, except where retention is required by law.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting a notice on our website or sending an email to your registered address. Your continued use of the service after changes are posted constitutes acceptance of the updated policy.
8. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at privacy@pulseguard.floelife.com.